Last Updated: 29.10.2024
At Shark Lovers, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our return and refund policy below for guidance.
1. Eligibility for Returns
Items can be returned within 14 days of delivery. To be eligible for a return, your item must be:
- Unused, unwashed, and in its original packaging
- In the same condition as when you received it
- Accompanied by the original proof of purchase
Certain items, such as personalized or final sale items, may not be eligible for returns.
2. Return Shipping Costs
- Customer Responsibility: If you wish to return an item for personal reasons (e.g., changed mind, incorrect size), the cost of return shipping will be the customer’s responsibility.
- Shark Lovers Responsibility: If the return is due to an error on our part (e.g., defective item, incorrect item sent), we will cover the return shipping costs.
To initiate a return, please contact us at contact@shark-lovers.com with your order details, and we will guide you through the process.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7–10 business days. Please note that your bank may require additional time to process the refund.
4. Exchanges
If you need to exchange an item for a different size or color, please contact us at contact@shark-lovers.com. Exchanges are subject to product availability.
5. Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or custom-made items
- Items marked as “final sale” at the time of purchase
- Used or damaged items not caused by a manufacturing defect
6. Policy Updates
We may update this return and refund policy to reflect changes in our practices. Please review this policy periodically to stay informed.
For any questions regarding returns or refunds, feel free to reach out to us at contact@shark-lovers.com. Thank you for shopping with Shark Lovers—we are here to ensure you have a positive shopping experience!