Common queries answered
Frequently asked Questions
Our standard delivery time is 7 to 18 business days. This may vary based on your location and any potential customs clearance requirements.
Yes, we offer free worldwide shipping on all orders. There are no additional shipping charges or hidden fees at checkout.
You have 14 days from the date of delivery to request a return or refund. Please make sure the item is unused, in original packaging, and in the same condition as received.
If you are returning an item for personal reasons (e.g., changed mind, incorrect size), the return shipping cost is your responsibility. If the return is due to an error on our part (e.g., defective item), we will cover the return shipping.
Once we receive and inspect the returned item, we will process your refund to your original payment method within 7–10 business days. Your bank may take additional time to finalize the refund.
If you have any questions, please contact us at: contact@shark-lovers.com